Business Challenges
In the era of knowledge economy, knowledge is the core intangible asset of enterprises; knowledge management is an important means to improve the operational efficiency, business replication ability and innovation ability of enterprises. Enterprise knowledge management often has the following challenges
Knowledge distributed storage
Disclosure of important data such as data, plans, plans, and minutes is not centralized and effective through systematic storage and management.
Insufficient knowledge reuse
Knowledge of business experience, materials, and programs have not been precipitated, and the reuse rate is low. The knowledge training for new employees and promoted employees is inefficient.
Serious loss of intellectual assets
Inadequate control of the lack of authority; the knowledge stored in the employee's personal computer when the flow of personnel is lost
Inconvenient knowledge sharing
Difficulties in accessing and invoking documentation; lack of knowledge of active push mechanisms
Knowledge Base
Similar to databases, a knowledge base is the logical unit for organizing, storing, and managing knowledge. Each knowledge base can flexibly establish a multi-level directory structure and a multi-level permission mechanism to build a knowledge base according to different dimensions.
Classified by organization
Group knowledge base, branch knowledge, department knowledge base
Classified by target audience
New employee knowledge base, project knowledge base
Classified by line of business
Management knowledge base, marketing knowledge base, engineering knowledge base
Classified by knowledge source
External knowledge base, internal knowledge base
Classified by functional use
Process knowledge base, institutional knowledge base
KCM Architecture and Modules
Knowledge storage
Unified storage and precipitation of enterprise knowledge through knowledge base
Knowledge precipitation
Process knowledge, tasks, meetings, etc. continue to be deposited into the knowledge base
Knowledge Sharing
Search, browse, collect, comment, recommend
Knowledge push
Knowledge is actively pushed to various streams and work scenarios
Knowledge subscription
Selectively receive the latest knowledge as needed
Knowledge navigation
Guide your target audience through knowledge maps to quickly discover the knowledge you need
Knowledge portal
Focus on the required knowledge through refined access control
Statistical Analysis
Analyze knowledge utilization and user contribution, and increase knowledge management participation
Knowledge Portal
Multi-level portal
Define company knowledge portal, department knowledge portal, project knowledge portal and personal knowledge portal as needed, and set corresponding portal permissions
knowledge base
Set up the corresponding public knowledge base and dedicated knowledge base according to the portal business needs
Knowledge push
After the related knowledge is updated, it is automatically pushed to the portal according to the settings for easy viewing.
Interactive Community
Knowledge quiz, expert interaction
Knowledge Push & Subscription
Label definition
Multi-dimensional association of posts, professions, categories, etc. for knowledge through multiple tags (TAG)
Knowledge push
According to the knowledge base, keywords, and multi-label, knowledge can be effectively pushed to the portal or process work phase, so that users can discover and call relevant knowledge.
Knowledge subscription
According to the knowledge attribute set by the user, the user can discover new knowledge in time.
Knowledge Discovery
Search
Keyword and tag search and support full-text search
View
The view of the knowledge base's Native Structure, or the view of the Tag Structure
Map
Guide users to access the corresponding knowledge base through graphical navigation, such as new employee induction knowledge map
Process
Process management
Review knowledge-related processes such as the release, update, and abolition of knowledge to ensure the accuracy of important knowledge
Process and knowledge closed loop
On the one hand, knowledge accumulation in the process is precipitated, on the other hand, knowledge is pushed to the process, and the process and knowledge are closed.
Knowledge Community
Ranking
Knowledge contribution and reward
Knowledge heat tracking
Statistically analyze the most searched keywords, documents with high recent click rates, and newly uploaded documents
Quiz
The public area where users ask questions and posts, and the valuable knowledge and answers can be precipitated after reviewing the knowledge base.
Expert community
Interact with domain experts to continue knowledge precipitation
Share & Manage
View
Preview, download, print, and share
Management
Property settings, label settings, version management, operation history, statistical analysis
Safety
Multi-level permission settings from knowledge base, folder to file
Mobile
Support all kinds of mobile document viewing
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